Privacy Policy

fiwagbade-farm.com is committed to protecting customers’ privacy and handling personal information with transparency under Nigerian Data Protection Regulation (NDPR).

  • Personal Data Collected: When placing orders, registering, or contacting support, clients provide names, email addresses, phone numbers, and delivery addresses.

  • Use of Data: Collected data is used to process and deliver orders, communicate updates, improve customer service, and send marketing materials with client consent.

  • Consent: By using the website and services, users consent to the collection and use of their information as described in this policy.

  • Third-Party Sharing: Personal information is not sold, traded, or shared with unrelated parties except when required by law or for order fulfillment (such as courier partners).

  • Security: fiwagbade-farm.com implements reasonable security measures to protect data from unauthorized access or breach in accordance with Nigerian law.

  • Cookies: The website may use cookies to improve user experience, analyze traffic, and remember user preferences. Users can manage cookies in their browser settings.

  • Withdrawal & Correction: Users can request access, correction, or deletion of their personal data by contacting support through the website.

  • Changes: The Privacy Policy may be updated periodically. Users are encouraged to review this page for changes, which are effective immediately upon posting.

Terms and Conditions

Welcome to fiwagbade-farm.com. By accessing and using this website, clients agree to the following Terms and Conditions:

  • The website allows visitors to browse, select, and purchase premium cassava-based products, including starch, flour, garri, and chips.

  • All purchases and orders are subject to stock availability and prevailing prices at the time of order completion.

  • Users must provide accurate information when placing orders. Falsifying information may result in cancellation of orders without notice.

  • Free delivery is available for orders over $50, and all shipping times are estimates.

  • Returns, refunds, or cancellations of orders must be requested in writing within 24 hours of order confirmation. Returned items must be in original condition and packaging.

  • The website’s content (images, descriptions, testimonials) is for general information only. While efforts are made for accuracy, the business does not guarantee completeness, timeliness, or the exact likeness of product images.

  • Intellectual property, including site content, branding, and product names, is owned by fiwagbade-farm.com. Unauthorized use, reproduction, or modification is prohibited.

  • The business may modify these Terms at any time by posting changes on the site. Continued use or order placement indicates acceptance of the amended Terms.

  • Users must not transmit harmful code or engage in activities that disrupt services.

  • Disputes arising from use of the service will be resolved under Nigerian law and jurisdiction.

FAQ - Frequently Asked Questions

SHOPPING INFORMATION

How do I place an order?

Browse the products, add items to your cart, and follow the checkout process to complete your order.

What payment methods are accepted?

We accept major debit/credit cards, direct bank transfers, and other secure payment options at checkout.

How much does delivery cost?

Delivery is free for orders over $50. Otherwise, delivery fees are calculated based on location and order value.

When will I receive my order?

Orders are typically processed within 1-2 business days and delivered within 3-7 business days, depending on your location.

PAYMENT INFORMATION

When the order payment is taken of my bank account?

Payment is usually deducted from the bank account immediately after completing the checkout process. For card payments and bank transfers, the amount is processed and charged at the time the order is confirmed and placed.

What is wishlist?

A wishlist is a personalized feature that allows shoppers to save products they are interested in. Items added to the wishlist can be revisited and purchased later, making it easier to track favorite products.

What should I do if I receive a damaged or wrong product?

If a damaged or incorrect product is delivered, contact customer support within 24 hours of receipt. Provide your order number and photos of the item for swift resolution. Eligible products can be returned or exchanged according to the store’s return policy.

Can I change or cancel my order?

Orders can be changed or cancelled if the request is made promptly after placing the order and before it is shipped. Contact customer service as soon as possible with your order details. Once dispatched, cancellation or changes may not be possible.

What is ``package tracking`` in my orders?

Package tracking allows customers to monitor the shipping status of their orders online. Once an order is dispatched, customers receive a tracking number and link via email or account portal to view real-time delivery updates.